Before we get started........ DON'T WORRY!

There are rare times when after you buy Bitcoin at a National Bitcoin ATM that you may not see the Bitcoin sent for a while after. So where is it ?!?!

This will typically happen when a lot of users are buying Bitcoin from our machines at once. And sometimes this will cause our bitcoin exchange to become backed up with a lot of orders. When our exchange becomes backed up this can cause delays for up to a couple of hours for your Bitcoin to be sent out. 

If after a couple of hours you STILL don't see your Bitcoin, please check in with our support team at Someone will get back to you with an update on the issue.